Achieve Planner Contact & Support

Please review the Frequently Asked Questions list below before submitting your question or support request.

If you don't find an answer to your question problem in the list, you can use the form at the bottom of this page to submit your request.

If you purchased Achieve Planner more than 5 days ago and have not yet received your permanent registration code, please click here.

Frequently Asked Questions

IMPORTANT for Windows Vista Users: Achieve Planner currently requires the Microsoft .NET Framework version 1.1.

Our Vista installer DOES NOT automatically install the 1.1 .NET framework on your PC.

While Vista comes pre-installed with the .NET framework 2.0, due to a Vista quirk, some users have reported strange/random errors when using Achieve Planner on Vista without having the 1.1 .NET framework installed.

If you experience any problems while running Achieve Planner on Vista, you may want to install the 1.1 version of the Microsoft .NET framework separately to see if it helps resolve the problems.

You can get the installer directly from Microsoft (click here for the download page). You don't have to re-install Achieve Planner after you've installed the framework.

The different versions of the .NET framework can be installed side-by-side on Vista without any problems.

Licensing

• Is the free 30-day trial really free? Any strings attached?

• If I decide to purchase, does all my data entered during the trial get transferred over to the purchased version?

• I have a desktop and a laptop - how many licenses do I need to buy?

• Can I take my copy of Achieve Planner with me to a new job?

• How do I transfer my copy of Achieve Planner to a new PC?

• Do you offer multi-user licenses of Achieve Planner?

• What is the difference between the 30-day trial and the purchased version?

• Is there a CD version or is it just available via electronic download?

Registration Codes

• Why haven't I received my permanent registration code?

• What is a registration code, where do I get it?

• Why do I get a temporary registration code when I purchase AP?

• I lost my registration code, how can I get it back?

• How do I enter my registration code into Achieve Planner?

• If I use the temporary code, will I have to re-enter my data when I get the permanent code?

Different Editions of Achieve Planner

• What's the difference between the different versions of Achieve Planner (Standard, Pro, Productivity Suite) and how much do they cost?

• How can I upgrade from one edition to another (Pro to Suite, Standard to Pro, or Standard to Suite)?

• How much does it cost to upgrade from one edition to another (can I just pay the difference)?

Upgrades

• How can I upgrade to the latest version of Achieve Planner?

• Are upgrades free or do I have to pay for them?

• How do I find out what's new in each version of Achieve Planner?

• How do I download older versions of Achieve Planner?

Install/Uninstall

• How do I install Achieve Planner?

• What is the Microsoft .NET Framework and why do I need it?

• How do I uninstall Achieve Planner?

Support for Multiple Users, Groups, Teams, Groupware

• Does Achieve Planner support multiple users or a team/group?

• Can Achieve Planner send delegated task requests to my staff?

• Can I put my data file in a network server so that everyone in my team can see each other's projects?

Data Files

• Do I need to save my changes to a file?

• My data file does not open automatically when I launch Achieve Planner, what do I do now?

• Is there an auto-save, or do I always have to save manually?

Macintosh or Linux Versions of Achieve Planner

Achieve Planner is a Windows application. There is no Mac or Linux native version. We currently do not have any future plans for developing or supporting Mac or Linux versions of Achieve Planner.

Syncing Data

• Does Achieve Planner sync with Microsoft Outlook?

• Does Achieve Planner sync with a Pocket PC?

• Does Achieve Planner sync with a Palm or Blackberry?

• Does Achieve Planner sync with Lotus Notes?

• I'm using Achieve Planner on both my home and work PCs, how do I sync data between them?

Common Outlook Sync Problems

• I'm getting an error that says "Invalid Class String"?

• I'm getting an error that says "RPC server unavailable"?

• I'm getting a problem report when I try to sync with Outlook?

Printing

• How can I print my projects, tasks or Outline?

• How can I print the details in the various information forms?

• How can I print my appointments in the weekly schedule?

• How can I change the font/size of the printouts?

Contacts

• Is Achieve Planner a CRM (customer relationship management) software like ACT or Gold Mine?

• Can I keep track of conversations that I have with my clients?

Backups

• How do I backup my data so I don't lose it?

Miscellaneous

• Can Achieve Planner send me an email when an appointment or task becomes due?

• Are you planning to add a 'Personal Journal' module to the software in the near future?

Common Problems

• I'm getting a weird problem report that says, "Font Arial doesn't support style Regular" (font & style names vary)

• I'm getting a strange error that says "Overflow or underflow in the arithmetic operation"

• I'm getting some strange errors when trying to run Achieve Planner and it won't even start

• How do I re-install the .NET Framework v 1.1?

You can also send email to (replace [at] with @):

• Sales Department (sales [at] effexis.com)

• Customer Support (support [at] effexis.com)

Send regular mail to our mailing address:

Effexis Software

6940 Forum Street

San Diego, California, 92111 

Or call us at: 888-700-8205

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Starting at $59 US

Works with Windows 98/Me, Windows 2000, Windows XP, Windows 2003 Server, and Windows Vista